01 Before you open a ticket
- Check the live status banner on the homepage and in Discord #status—especially after an FC 27 update or EA patch. If status is offline, wait for the new build instead of forcing an old loader.
- Download the loader only from your operator portal (linked in your order email). Do not run files from DMs, YouTube links, or forum attachments.
- Have your checkout order ID, Windows version (10 or 11), FC 27 client build, and a screenshot of the exact error ready. Redact unrelated personal info from screenshots when possible.
02 Loader and in-game issues
- Start the loader before FC 27, use the setup guide tier for your purchase, and test in Kick Off or Squad Battles with conservative ESP ranges and shot-assist smoothing.
- If an EA App or EA anti-cheat error shows “failed to initialize,” read the EA anti-cheat errors guide on the blog first—many cases are driver or overlay conflicts, not a ban. Include whether the issue started right after a patch.
- For shot assist or ESP tuning, say which game mode (Ultimate Team, Clubs, Career) and formation you use. Staff can suggest portal presets; they cannot guarantee ban immunity.
03 HWID Spoofer and utilities
- HWID tickets: note whether you are on a fresh EA or Steam account, if EA anti-cheat flagged hardware, and whether you ran the compatibility scan from the spoofer guide. Follow cleanup steps before relaunching FC 27.
- UGC tickets: describe ban type (Steam, EA anti-cheat, online restriction) and what appeal steps you already tried. UGC tools organize cases—they do not automatically remove bans.
- Kit unlock tickets: confirm you purchased the utility or Elite tier that includes it, and whether the issue is preview-only (client-side) versus a loader error.
04 Checkout and portal access
- If payment succeeded but portal access is missing, wait a few minutes and check spam for the order email. Open a ticket with the order ID and the email used at checkout—do not share card numbers in Discord.
- Wrong tier purchased? Ask in a ticket before rebuying; staff may advise upgrade paths through the portal when available.
- Refund requests must match the criteria in our Terms of Sale (fault on our side on a supported setup with status online). Change-of-mind or ban-related refunds are not offered.
05 Buying help (pre-purchase)
- Compare Lite, Pro and Elite on the products hub, read Lite vs Pro and the features guide, or search the FAQ for tier and ban-risk questions. Reviews on /reviews/ are grouped by product for ESP, Elite, spoofer, and UGC feedback.
- Utility shoppers: use the utilities comparison table for HWID Spoofer vs UGC vs kit unlock, then open the product page for screenshots and requirements before Get access.
06 What to expect from support
- Tickets are answered in Discord when staff are online—peak times follow EU and US evenings. One ticket per issue keeps threads clear; bump only after 24 hours with new logs if nothing changed.
- We do not provide ban guarantees, account unbans, or instructions to evade EA rules. We help with loader delivery, setup, and product behavior described on fc27-cheats.net.
Still stuck? Join Discord from the cards above, open one ticket for the issue, and include
order ID, Windows version, FC 27 build, and a redacted error screenshot.